Position Objective
- Give online support to all our clients, with focus on AMAZON customers (mainly Europe and USA ), clearing doubts, answering inquiries and complaints in a fast, friendly and effective
Responsibilities
- Advise customer on inquiries, complaints and comments made by the various online sites, especially AMAZON, answering each in a period not exceeding one hour
- Providing a service that is highlighted by the warmth of treatment, customer care and fast and effective solutions to emerging situations
- To know in detail the Sentey products sold through the site AMAZON and stock thereof, to support customers on specific queries
- Have the ability to search for information on purchase orders from Sentey and technical details of the products compared with nonspecific customer inquiries late optimize response times without the need to cross-examine the client that made the query
Requirements
- Students and/or graduates for careers in communication, PR, MKT
- Minimum Experience 2 years in similar position
- Advanced – level English (written) and knowledge of idioms of American culture
Competencies
- Ability to establish rapport with the client (put in place of another)
- Solving ability and self-management, with effective results to ensure the Quality of Care
- Ability to present yourself and the company in a professional manner
- Ability to satisfy customers with the personal commitment to fulfill your orders, desires and expectations
- Ability to achieve results, improving and maintaining high levels of performance in the context of the strategies of the Company
If you fulfill the requirements to postulate notice indicating salary expectations
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Job activity
Posted 30+ days ago
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